Associate Retail Operations Specialist

Customer ContractExecution

• Maintain customer pricing, trade terms, and promotional agreements within internal and external systems

• Coordinateinformation requests from customers with cross functional partners tomaintainand update customer forms (Contracts for Promotions, New Item Forms, Private Label forms, price updates)

• Ensure contract accuracy, compliance, andtimelyrenewals or amendments.

• Partner with Sales, Finance, and Customer Service to support contractsetup, renewals,deductions,and audits.

• Track and document all trade commitments to ensure compliance and transparency.

• Assistfinancesettlement teamto ensure claims are processedtimelyandaccurately.

CRM Data Hygiene

• Maintain clean,accuratecustomer and account data within the CRM system (Salesforce)

• Maintainclean,accurateTrade andPromotioninformation within Trade System (MEI)

• Enforcedata governance processes to support reliable reporting and forecasting.

• Support CRM reporting and dashboard development to enable commercial insights.

Customer Portal Management 

• Oversee customer portal functionality and accuracy, ensuring product, pricing, and promotional data are up to date.

• Support customer onboarding and portal access administration.

• Collaborate with IT and Customer Service to troubleshoot issues and implement system enhancements.

• Driveadoptionof digital tools and resources to improvethe customerexperience.

• High school diploma or equivalent and 3 years related experiencerequired;Bachelor’s degree in Marketing, Sales or Businesspreferred.

• 1-3 years related experience preferred. Previoussalesor sales operationsexperience preferred.

• Strong customer service orientationwithabilityto professionally and effectively influence/persuade customers topurchaseproducts.

• Ability to multitask and manage several projects at once – meeting all deliverables associated with the projects.

• Ability to use a variety of computer technologies and tools, including Microsoft Suite,Demand Tec, MEI, Salesforce

• Strong written and verbal communication skills.

• Limited travelrequired.

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Key Capabilities: 

• Financial Acumen & Management- Ability to understand and apply internal and external business drivers, strategies,metricsand budgeting to produce profitable business results 

• Relationship Management- Foster andmaintaincollaborative relationships with customers toidentifyopportunities and promote business growth, through a shared understanding of success criteria to achieve current and future business goals for both 

• Selling with Insights- Develops and delivers persuasive presentations that effectively influence or change behavior to achieve desired results from cultivating key insights

• Strategic Business Planning- Ability tofacilitate, develop,communicateand implement comprehensive internal/external plans that deliverobjectives. 

• Negotiation Skills- Develops creative solutions to resolve challenging situations to achieve alignment on desired business results. 

• Execution Excellence- Ability to execute Lamb Weston strategies,initiativesand programs with customers at all levels using the P360 operating model to engage customer resources and key stakeholders. 

• Product and Category Knowledge- Provides significant value to the customer through extensive knowledge of products and categories. 

• Cross-Functional Resourcing- Ability to understand, apply and integrate knowledge of Lamb Weston, itscustomersand the industry, across functional areas, including supplychain, tooptimizeperformance.