Technology Business Analyst

Gathering and Documenting Requirements:

• Collaborating with stakeholders to understand their needs.

• Translating business requirements into functional specifications 

• Document technical requirements and create technical specifications for development teams

Process Improvement:

• Analyzing current workflows andidentifyingopportunities for improvement.

• Proposing solutions that enhance efficiency and productivity.

• Evaluate existing business processes toidentifyinefficiencies and areas for improvement.

• Propose solutions foroptimizingprocesses to enhance productivity and effectiveness.

Project Support:

• Working closely with project managers and technical teams during project planning, execution, and delivery.

• Ensuring solutions meet definedobjectivesand are delivered on time.

• Assistproject team in gatheringadditionalrequirements when gaps areidentified.

Quality Assurance:

• Support testing efforts by developing a comprehensive UAT test plan andassistingthe business in creating test cases.

• Coordinate user acceptance testing (UAT) activities, including defect tracking and resolution to ensure a smooth testing process

Communication:

• Facilitating clear communication between business units and IT teams.

• Preparingpresentations,and documentation for stakeholders.

Change Management:

• Assess the impact of changes to requirements and help manage scope creep.

• Assistin developing training materials and help documents for new or revised systems

Business Architecture:

• Assistin putting focus on Value Streams and Customer Journeys

• Designing value streams and customer experience maps.

• Identifyhow business capabilities deliver value to stakeholders.

Continuous Learning:

• Staying updated on industry trends, tools, and methodologies.

• Developing skills to bring innovative ideas to the organization.

• Requires Bachelor of Science or Bachelor of Art in Business, Computer Science or related field, or equivalent education and experience.Preferred to have a Master of Business Administration. 

• 3+years’ experiencein business analysis,designand controls development.

• Provenexpertiseinmonitoringthe effectiveness of business processes and controls.

• Strong analytical andproblem-solvingskills withkeenattention to detail.

• Ability to translate complex processes into clear, understandable, and operationallyviablecontrols.

• Proficient in process mapping and business process management tools (e.g., Visio).

• Excellent communication skills, both written and verbal, with the ability to work collaboratively across all levels of the organization.

• Self-starter with an innovative mindset and the ability to manage multiple tasks concurrently.

• Experience with Agile and Waterfall project development methodologies.

Capabilities:

• Business Acumen – Foundation

• Customer Focus–Foundation

• Functional Communication – Advanced

• Learning Focused – Advanced

• Innovative Thinking – Foundation

• Organizational Awareness/Understanding - Foundation