Customer Service Coordinator II

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. 

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

Provides front-line customer service between carriers, customers, and warehouse operations. Schedules all rail and truck inbound and outbound activities. Serves as the main point of contact for all customer questions.

Job Description

• Liaison between corporate, customers, and warehouse to coordinate inbound and outbound loads and resolve issues.

• Reviews and revises schedule on all customer orders, communicating with all necessary stakeholders in a timely manner.

• Coordinate with the inventory team on shipping needs, product availability, etc.

• Receive, store, process, and organize orders using various systems.

• Arrange transportation and forwarding services for all orders to ensure products are delivered and received per schedule.

• Compile and communicate daily activity reports to various departments (inventory, warehouse, corporate, etc.)

• Audits, organizes and files all BOL’s for audit purposes.

• Handles or elevates systematic errors derived from inbound or outbound processes.

• Prepare itemized statements, bills or invoices and record amounts due for items purchased or services rendered.

• Ability to work overtime when needed, stay over and come in to cover other shifts.

• Perform other clerical tasks such as answering phone calls, emailing, faxing, 10-key, various file management, and other warehouse support tasks.

• Perform other duties as assigned.

• Handles all inbound outbound paperwork

• Important to identify and clear system errors.

Basic & Preferred Qualifications

Education/ Certifications:

• High School Diploma or GED equivalent required

Skills and Experience:

• 3 years’ experience in a customer-facing role required
• Working knowledge of computer programs such as Excel, Word and Outlook.
• Experience with Enterprise Resource Planning (ERP) systems a plus – SAP and Manifest preferred.
• Strong ability to build effective working relationships.
• Must possess a high attention to detail
• Must exhibit exceptional organization skills
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks at one time
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Read, understand, and obey all plant rules and practice safety as outlined in the employee handbook.
• Ability to read and write in English.

Physical Environment/Demands:

• Some travel may be required
• Most work is performed in a temperature-controlled office environment
• Incumbent may sit for long periods of time at desk or computer terminal
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday
• Stooping, bending, twisting and reaching may be required in completion of job duties
• Ability to lift up to 50 pounds and to stand, walk, bend, stoop, twist and turn occasionally.
• Valid Driver’s License and driving record that meets Lamb Weston Driving Standards
• Exposed to temperatures ranging from -20 degrees below zero to 35 degrees Fahrenheit in Freezer Operation and 37 degrees to 90 degrees Fahrenheit in Warehouse Operation
• Exposure to warehouse environments for up to 12 hours per workday to include: loud noise, excessive heat, excessive cold, wet, slippery conditions, dirt, fumes, smoke, smells and allergies.
• Climbing to various heights via stairs or ladders on a regular basis

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive.  Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision

• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts

• Well-being programs including companywide events and a wellness incentive program

• Paid Time Off

• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance

• Family-Friendly Employee events

• Employee Assistance Program services – mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Anticipated Close Date

The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs.Anticipated Close Date: 01/11/2027

Pay Transparency

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below.Pay Rate or Range: $42,570.00 - $63,860.00

Equal Opportunity Employer

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law