HR Service Center Analyst

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. 

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

This role is an integral part of the Lamb Weston HR function, focused on analyzing and optimizing HR system data and business processes including maintaining HR data integrity (auditing), internal and external reporting, providing analytical support, and ensuring the efficient functioning of our HR systems. The HR Shared Services Analyst collaborates with various departments and key stakeholders to enhance HR processes and data management to help deliver an intuitive system and end-user experience.

Job Description

• Responsible for ensuring the integrity of the overall data in the HR systems by conducting data audits, educating, and supporting system users as needed regarding data entry/loads and related business processes and, correcting data errors directly in the system or with HRIS support as appropriate.
• Perform benefits audits as needed and provide thorough root cause and corrective action analysis. Audits include but are not limited to weekly contributions, annual external audit support, periodic contribution and loan audits, company match & true-ups audit, non-discrimination testing for health plan, 1095 filing, leave of absence, payroll, etc.
• Create and maintain detailed documentation of processes, audits, and reports. 

Data Analysis

• Analyze HR data trends, problems, solutions, anticipate consequences of proposed actions and propose recommendations for business process optimization to department leader as related to the HR Operations area.
• Reviews, comprehends, and briefs complex HR Operations data to stakeholders at all levels by creating and generating reports and analysis to support HR and management decision-making.

HR System (WD) Business Process Fluidity

• Provide technical support to vendors and department leads to address and resolve system issues, implement updates, and test application improvements.  Independently working through break/fix issues and partnering with the Process Innovation team for various system and business processes enhancements.
• Manage external and internal key controls by monitoring the timely and accurate transmission of data to third party administrators and/or record keepers to ensure employee information is successfully transferred.
• Participate in User Acceptance Testing (UAT) for Workday, ServiceNow, and other HR systems as needed.

Compliance Reporting

• Responsible for external compliance reporting. Compile and submit reports to comply with various federal compliance requirements as well as other state and local requirements including but not limited to those related to EEO, VETS 4212, and AAP, Form 5500’s, non-discrimination testing, cafeteria plan documents, and annual audits for ERISA plans with external audit. 

Project Management

• Lead and participate in HR related cross-functional projects and works directly with key stakeholders, as well as external consultants.  Communicates project goals, timeframe and high-level changes and conducts related training as needed.

Basic & Preferred Qualifications

• Bachelor’s degree in human resource management or related field preferred
• Minimum 5 years’ experience in Human Resources, and experience in Compliance
• Experience administering benefit related laws and regulations, including but not limited to COBRA, HIPAA, and PPACA
• Deep understanding of FMLA, EEO laws, ADA, and other employment-related laws & regulations
• Proficiency in Workday HCM Suite: Possess a solid understanding of Workday business processes, security roles, and reporting capabilities
• Has advanced operational knowledge of the operation and structure of the various databases, record keeping systems, and technologies used both in the HR Service Center and in the broader HR function.
• Strong vendor relationship skills
• Proficiency in MS Office Suite (Advance Microsoft Excel skills)
• Analytical Thinking: Strong analytical and problem-solving skills to identify process gaps and propose effective solutions
• Process Improvement: At least 1 year of experience in process improvement or a related field required
• Project Management: Experience in leading and managing projects, coordinating with various teams and stakeholders, and meeting deadlines
• Demonstrated experience successfully supporting multiple high level concurrent tasks and elevating issues for resolution when necessary
• Collaboration: Ability to work effectively in a team and collaborate with various departments.
• Adaptability: Capability to adapt to changing environments and embrace new methods
• Attention to Detail: Meticulous attention to detail for accurate data analysis and process mapping
• Required to be discreet and maintain confidentiality

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive.  Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision

• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts

• Well-being programs including companywide events and a wellness incentive program

• Paid Time Off

• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance

• Family-Friendly Employee events

• Employee Assistance Program services – mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Anticipated Close Date

The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs.Anticipated Close Date: 01/05/2027

Pay Transparency

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below.Pay Rate or Range: $64,900.00 - $97,360.00

Equal Opportunity Employer

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law